Customer Testimonials
Found what I wanted and the price I was going for They were flexible to deal with
My experience was great from the beginning to the end. I would highly recommend Park Place Motors to anyone looking for a hassel free experience. I'd also recommend Geoff in sales to help you.
We had the best experience with this dealership! They were so thorough with making sure that we understood the vehicle and that all of our questions were answered.
Top of the line technology & great customer service with buying a new vehicle
Paul was very helpful! He helped with all our questions and ultimately suggested the vehicle we purchased.
Ask for Geoff Buchholz in Sales. He made my trade-in and new car purchase so easy. I drove to Rochester from Minneapolis because Geoff was able to track down the exact model/trim I was looking for. He is a straight shooter with great follow-up/customer service. DJ in F&I was also great. I’ll make the trip again when we are in the market for another vehicle.
Aaron was great to work with. Gave good service and found a vehicle which met my needs. Aggressive response to trade in value needed.
I have bought many cars in the past but it was never as easy as this. No pressure, laid back atmosphere. On top of that, I didn't get asked 10 times if I wanted some extended warranties. Sergei will go far!
Great customer service and pretty quick process, we’re repeated customers and will still come back!
Karl made my purchase smooth and easy. Kept me updated at all times. Thank you
Karl was great to work with and is very knowledgeable.
Friendly and efficient. Easy processes overall and very flexible. Will definitely be purchasing my next car from them.
Very professional yes personable from the moment I walked in the door until I left with new vehicle!
Excellent company, it was a pleasure working with Sergei and the team at Park Place Motor Cars!
I cannot say enough how grateful I am for everyone I came in contact with. I felt like a VIP. Everyone was very friendly, knowledgeable, informative, and prepared. I was in a pickle, and I felt understood and taken care of. From Brad Johnson the GM, Mitchell Meurer the salesperson, Demetrius Johnson the sales advisor, and another woman (sorry, I didn’t catch your name!) who helped me navigate phone to vehicle syncing…THANK YOU.
Our sales person was fantastic -- one of the best I have worked with. He was very helpful through the buying process, was not pushy at all, and really listened to our needs and interests. At the conclusion he spent considerable time teaching me the electronic intricacies of the car, which I really needed.
Every department worked smoothly with each other. Brayan the sales person did a great job coordinating all the departments. Really impressive in my mind. The front desk gal engaged us nicely in conversation while the service department put the finishing touches on my vehicle. Thank you all!
Got a new lease with the help of Demetrius Johnson. Even lowered my payment a bit. Demetrius was very helpful through every step. He even took time to explain some of the finance charges/trade in information with my 16 year old daughter.
We had an excellent experience. Very friendly and knowledgeable staff. I would highly recommend this dealership to others.
Becky was absolutely a delight. She was thorough, professional, and down to earth. She took the time to explain the Atlas to us and explain the VW philosophy. We are new to VW, but feel like we made the right decision.
It was the best car buying experience I have ever had! No hassle, no sitting at Dealership for hours! Steven was awesome to work with! I will only be buying from Park Place going forward!
Friendly staff and no hassle purchase. Luther Automotive is second to none! Highly recommend if you’re in the market for a new or used vehicle.
(Translated by Google) Very good place, excellent service, although my Audi is old, they treated me very well. I highly recommend it. (Original) Muy buen lugar, exelente servicio, aunque mi Audi es ya viejo me atendieron muy bien. Lo recomiendo ampliamente.
Process went smooth and quick. Entire staff was Very easy to work with! Highly recommend doing business there
Awesome dealership great customer service.
Flexible and easy to work with via email and text, no time wasted. Definitely recommend it
I appreciate the quick buying process, the transparency and living up to the deal we discussed on the phone.
Park Place Motors Audi/VW is a dealership that will go above and beyond when it comes to taking care of their clients. The managers, sales crew and service crew all work together to make your purchase experience smooth and easy. Thank you Brad, Tony, Scott, Rebecca, Max and all of the other wonderful staff at Park Place for taking great care of our family and selling us multiple cars over the years. Your dedication to providing amazing costumer service is appreciated!
Very helpful and works with a great team. Very informative and explained the process of purchasing the car we were interested in
Nice, bright, new facility. Finance guy was fast and efficient. They made trading my car pleasant.
I have always had fantastic service (over 20 years) for my Audi’s. My recent purchase of a BMW was efficient and knowledgeable with Almin Alisa as my sales rep. I have nothing but good to say about Park Place
Efficient and easy buying process. Paperwork completed in a timely manner. Wasn’t stuck waiting forever at the dealership. Helpful and low pressure sales. Loyalty was acknowledged.
State of the art new facility. Our salesman Almin was very professional throughout the process. I would highly recommend to others.
The Park Place team was great! It was fun to watch the production steps on My BMW Garage website. Stephen Hlavka was a pleasure to work with. He provided a very fair trade in and great pricing on my new BMW. Karl’s training on the technology/features was detailed. I absolutely love my new car! Thank you to the Park Place Motors team!
Overall good experience, but disappointing that when I arrived to test drive a used car it had a very empty gas tank with "zero" miles to empty. The next day we did end up purchasing the vehicle, and two days later the low tire pressure light went on. All four tires were low even though the vehicle just had in inspection and report done. These kinds of oversights make me question the attention to detail at this dealership.
The dealership is very clean and impressive. They are very reasonable and professional with their business.
Nice, clean and new. People were friendly and salesmen professional. Love vehicle purchased, however didn’t receive full tank of gas as agreed upon during negotiations. As we were leaving, I noticed low fuel gauge and questioned. Salesman said he would get a gas card to me. Never received one! Also, dealership promotes 10 cent off per gallon on gas with their holiday rewards card, however once received card I learned that Wisconsin and Michigan this doesn’t apply! Such would have been nice to know that upon purchasing of vehicles.
Karl was outstanding, he helped us so much in understanding our car and all of the features. Very knowledgeable. Was a real pleasure to work with in the purchase of our new car.
I have always had such great experiences working with Park Place! Great customer service and I always drive away happy!
We had an exceptional experience at your VW dealership thanks to Almin, our sales representative, DJ, the finance manager, and the welcoming receptionist. They provided outstanding customer service, making the buying process seamless and enjoyable. Their expertise, professionalism, and warm welcome truly stood out, and we couldn't be happier with our new VW. Thank you, Almin, DJ, and the receptionist, for an excellent experience!
Becky was amazing! Over the top service. Her ability to relate to any questions asked was fantastic. I’d highly recommend her to anyone.
Great. Loved working with them. Straightforward and honest. Looked for a used car and found it.
Karl knows his stuff. He was good with communication and very professional. He m owns how to keep the conversation going. The sales job fits hime well.
Great car dealership! Friendly staff that went above and beyond to help with purchasing a new car. Will defiantly be back.
Great experience as always with Park Place! Thank you for the smooth process of lease exchange!
Great service, good to do business, very polite, helpful, and knowledgeable with the products. High recommended!
IT WAS A WONDERFUL ORDEAL THE SERVICE WAS AMAZING AND MY SALESMAN DEMETRIUS JOHNSON WAS TRULY OUTSTANDING.
Everyone we encountered was friendly and helpful. Our sales person was very knowledgeable of all details for each of the cars we considered. Overall a very good experience. Great new facility, too.
Great dealership to work with. They are very helpful and knowledgeable.
Friendly, helpful and explained things in great detail. Went the extra mile to provide a full background on a used vehicle.
Jeff is the best salesman to work with no haggling or pushy tactics
Excellent, accurate, friendly, well-informed, and comfortable exchange of information providing all facts I needed to purchase with confidence. Great personal instruction by Karl Schmidt !
I am a repeat customer, they work with you. Paul is fantastic and listens to your needs.
It is very clean and it is welcoming. The people are friendly at the sales department. From the service department, Rhyand didn’t treat me with a good customer service when I called.
All employees were very friendly and great to work with. The new dealership building was amazing! This is the second vehicle we've purchased and worked with Paul each time. Service has been great!
Friendly and great to work with I love my new car and would recommend Becky to anyone
The dealership was well organized and meet my expectations for my trade in and had have a vehicle that meet my needs.
Our Salesperson Almin made our purchase so smooth ! I will recommend them to everyone! He drove my new vehicle to my home which was over an hour away from the dealership , best service ever ! Thanks to Brad, Almin, and Tony
Luther Park Place Motors was extremely attentive, caring, and professional! Almin was very accommodating and answered all of our questions! The sales tax associate was also professional!
Bram was extremely helpful and was honest throughout the process. Terrific transaction!
Salesperson had great communication. Honest about vehicle, condition, and was easy to work with on the purchase. It's a distance from where I live to the dealership but worth the travel to work with Brayan.
Overall a very nice staff. The dealership building was impressive with excellent car selection. Sales staff was amazing, very attentive to my needs and questions.
I like them enough to go back and purchase a second car this year. We now have TWO BMWs!
Very personable, knowledgeable, relaxed sales and support staff. Pleased with my first purchase so far will let you know about service accommodations after first visit
I had the pleasure of meeting Mitchell who made my experience at Rochester Audi very pleasant. He was informative, easy to work with and made our transaction stress free. 10/10!
Mitchell Meuer was amazing! Best sales person I've ever worked with!!
I had a very favorable experience working with Sergei. He was very knowledgeable about all aspects of all the cars I looked at, he was honest, transparent, very helpful, and went above and beyond to make certain that I knew and understood all of the aspects of the car I was purchasing through him
I’m going to thank a lot for Bryan and Tony and ll park Luther Employees.
Always great service from Joshua. Best service advisor. I can call anytime and if he does not answer he calls back within 3-5 minutes. Has always made me feel that I am the priority. Thanks Joshua for your exceptional service.
The dealership is incredibly clean. The personnel, from the front desk staff to the agents are kind and helpful. The response time was quick and all questions were thoroughly answered.
Great guys to work with, Mitch and Tony were very upfront and honest. Thank you!
My wife and I came to look at cars on Saturday. Our salesman was Karl. He is a very friendly and knowledgeable salesman. He showed us a few SUVs and he came with on the test drives as well. Talking with us the whole time. We ended up buying a very nice Lexus. Also the rest of the staff are very friendly as well and they showroom is very nice. Thank you
Both my wife and I had an OUTSTANDING experience with the car shopping at Luther VW in Rochester. Our sales person Rebecca (Becky) was professional and great to work with, not once did we feel pressure to make a purchase. She was also very knowledgeable about the new ID.4 that we came in to look. If she did not know she would find the answer(we love the honesty). Rebecca and the staff at Luther VW where a big part as why we chose to buy the ID.4 that day. We would recommend going to seeing Luther VW in Rochester ...
Great service from everyone at Park Place. I placed an order for Performance Center Delivery and it was handled flawlessly. Even thought it's a little drive I hope to check out their service department as well.
Park Place Motors is consistently a pleasure to work with. We’ve bought and/or leased cars with them for decades.
Very Professional! Great Experience!
Had an excellent experience at Luther Park Place!! Everyone was professional and friendly and I could tell they worked to get me the best deal possible for my car! Never in a rush to get you out the door and everyone goes the extra mile. Especially impressed with Aaron Bianchi for taking the time to get us through the financing part explaining each step with ease and being patient throughout the process making sure we walked away happy!
Sam is great! Makes sure I get taken care of every time I stop in.
Great and friendly service and a superb selection of vehicles. Brayan was great to work with, friendly and knowledgable.
Great professional sales experience from friendly people! This is our second car with them and we will be back for more.
Paul did a wonderful job showing the details of the car. Financial paperwork was cumbersome with some of the info they required and getting sold on wax jobs and warranties was painful.
Karl Schmidt was our Sales Consultant and Kate arranged all the financial paperwork. They both were amazing to work with and I highly recommend Luther Auto. Karl was our first point of contact. He coordinated our test drive and all steps along the way, and he followed up even after the purchase was done to make sure everything was going well.
This was our first time to buy a car from this dealer and our experience was super. We were greeted and helped by Sam. He was very nice, knowledgable and patient. He answered all our questions clearly and helped us to decide which car to end up buying. He was honest about the price and offerings we could get and treated us like your neighbors, a big factor that made us to buy one at our first visit. From test driving to final delivery, he demonstrated all functions and features and made sure we familiarized with everything. Haven't driven ...
It was a pleasure to work with Cole Kundert. He was professional, knowledgeable, and helpful. I will recommend him to my friends. I'm happy that this dealership is available in my community.
Overall good experience but there was poor communication about a car that was in production. We then had a good experience once it arrived.
Over all not bad. I wasn't pushed into buying what I was looking at; and I was looking at multiple cars at multiple dealerships. When I asked a very specific question about the car, they looked into it and got back to me in about an hour. The signing of papers still takes some time, I guess that is to be expected.
Always a great experience!
The best new car buying experience I have ever had. Karl Schmidt helped me navigate through all of my concerns and questions. I am a very happy happy customer and will definitely buy my next car from Karl. Best trade and best pricing!
